Privacy policy

Last updated: July 19, 2026

INTRODUCTION
This document sets out the privacy policy of Benjamin Thompson ABN 19 115 477 231 trading as
“Fuel & Prep Co” (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).
The Privacy Act 1988 (Cth) (Privacy Act) requires entities bound by the Australian Privacy
Principles to have a privacy policy. We take our privacy obligations seriously and we’ve created this
privacy policy to explain how we store, maintain, use and disclose personal information.
We are committed to preventing serious invasions of privacy and ensuring the protection of your
personal information, so you can contact us using the details below if you have any questions or
concerns.
By providing personal information (including sensitive information) to us, you consent to our
storage, maintenance, use and disclosing of personal information in accordance with this privacy
policy.
We may change this privacy policy from time to time by posting an updated copy on our website
and we encourage you to check our website regularly to ensure that you are aware of our most
current privacy policy.
2 TYPES OF PERSONAL INFORMATION WE COLLECT
The personal information we collect may include the following:
(a) name;
(b) mailing or street address;
(c) email address;
(d) social media information;
(e) telephone number and other contact details;
(f) age;
(g) date of birth;
(h) credit card or other payment information;
(i) sensitive information as set out below;
(j) information about your business or personal circumstances;
(k) information in connection with client surveys, questionnaires and promotions;
(l) your device identity and type, I.P. address, geo-location information, page view statistics,
advertising data and standard web log information;
(m) information about third parties; and
(n) any other information provided by you to us via our website or our online presence, or
otherwise required by us or provided by you.
3 HOW PERSONAL INFORMATION IS COLLECTED
We will collect your personal information in a lawful and fair way. We will only collect your personal
information where you have consented to it, or otherwise in accordance with the law.
How we collect information from you
We may collect personal information where you:
(a) contact us through our website;
(b) receive goods or services from us;
(c) submit any of our online inquiry forms;

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(d) participate or interact with any gift cards, loyalty programmes and/or referral codes;
(e) participate in any promotional giveaways;
(f) communicate with us via email, telephone, SMS, social applications (such as LinkedIn or
Facebook) or otherwise;
(g) interact with our website, social applications, services, content and advertising; and
(h) invest in our business or enquire as to a potential purchase in our business.
How you provide information for someone else
(a) If you are providing personal and/or sensitive information on behalf of someone else, you
must have the consent of that person to provide their personal and/or sensitive
information to us to be collected, used, and disclosed in accordance with this privacy
policy.
(b) If you are providing personal and/or sensitive information on behalf of someone under the
age of 18 (Minor), you must be that Minor’s parent or legal guardian and you must
provide consent for the Minor’s personal and/or sensitive information to be collected,
used and disclosed in accordance with this privacy policy.
How we collect information from cookies
We may also collect personal information from you when you use or access our website or our
social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar
tracking technologies that allow us to track and analyse your website usage. Cookies are small files
that store information on your computer, mobile phone or other device and enable and allow the
creator of the cookie to identify when you visit different websites. If you do not wish information to
be stored as a cookie, you can disable cookies in your web browser.
We may use Google Analytics to collect and process data, including when you use third party
websites or apps. To find out more see How Google uses data when you use our partners’ sites or
apps.
4 USE OF YOUR PERSONAL INFORMATION
We collect and use personal information for the following primary purposes:
(a) to provide goods, services or information to you;
(b) to provide you gift cards, confirm a referral code and/or to operate a loyalty programme;
(c) for record keeping and administrative purposes;
(d) to provide information about you to our contractors, employees, consultants, agents or
other third parties for the purpose of providing goods or services to you;
(e) to improve and optimise our service offering and customer experience;
(f) to comply with our legal obligations, resolve disputes or enforce our agreements with third
parties;
(g) to send you administrative messages, reminders, notices, updates, security alerts, and
other information requested by you; and
(h) to consider an application of employment from you.
We may also use your personal information for:
(i) secondary purposes closely related to the primary purpose, in circumstances where you
would reasonably expect such use;
(j) such purposes where we reasonably believe that use of your personal information is
necessary to lessen or prevent a serious threat to the life, health or safety of any
individual, or to public health or safety, and it is unreasonable or impracticable to obtain
your consent;
(k) any other purpose for which we receive consent from you; or
(l) any other purpose which is permitted or required under applicable privacy laws.

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5 HOW WE DISCLOSE YOUR PERSONAL INFORMATION
We respect your privacy, and we will take reasonable steps to keep your personal information
confidential and protected. We may disclose your personal information to:
(a) our professional advisors such as lawyers, accountants and auditors;
(b) our related entities; or
(c) any third parties you have consented personal information to be disclosed to.
We may also disclose personal information to third party contractors as required for us to provide
our goods and services to you, such as cloud-service providers, IT professionals, marketing
agencies and debt collection agencies.
We take care to work with such third parties who we believe maintain an acceptable standard of
data security and require them not to use your personal information for any purpose except for
those activities we have asked them to perform on our behalf.
We will not otherwise disclose your personal information unless:
(d) you have consented to us disclosing your personal information for particular
circumstances;
(e) as needed in an emergency or in investigation suspected criminal activity;
(f) we are required to disclose under a subpoena, court order or other mandatory reporting
requirements;
(g) we reasonably believe that disclosure of your information is necessary to lessen or
prevent a serious threat to the life, health or safety of any individual, or to public health or
safety, and it is unreasonable or impracticable to obtain your consent;
(h) it is reasonably necessary for the establishment, exercise or defence of a legal claim; or
(i) it is otherwise authorised or required by law.
6 STORAGE OF YOUR PERSONAL INFORMATION
All personal information we collect is stored on servers located in Australia and, for the most part,
we do not disclose or transfer personal information overseas.
However, the cloud service providers we engage to provide us Australian-based servers may
operate overseas disaster recovery sites or have personnel overseas who may access the
personal information we hold to assist us in managing our servers.
We also may use Google Analytics to track web traffic information which is operated by Google
which stores information across multiple countries.
When you communicate with us through a social media service such as Facebook, the social
media provider and its partners may collect and hold your personal information overseas.
7 SENSITIVE INFORMATION
Collection of sensitive information
We may collect sensitive information about you during the course of providing you our goods and
services. We will only collect this sensitive information where you consent to such collection and
either directly provide us with this information.
Types of sensitive information we collect
The sensitive information we collect may include the following:
(a) health information, history and reports, including chronic health conditions, injuries,
allergies and any other relevant dietary ailments or requirements;
(b) religious or philosophical beliefs, to the extent that they influence or affect your dietary
requirements;
(c) any other sensitive information provided by you or a third party to us via our website or
platforms, or otherwise provided by you or a third party to us.
How we use your sensitive information

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Your sensitive information will only be used for the purpose of:
(d) providing you with our goods and services;
(e) complying with our legal obligations, resolving disputes or enforcing our agreements with
you;
(f) sending you messages, reminders, notices, updates, security alerts, and other
information requested by you; or
(g) any other purpose which is permitted or required under applicable privacy laws.
How we disclose your sensitive information
Your sensitive information will only be disclosed to third parties for the purpose of providing you
with our goods and services, and any other purpose which is permitted or required under
applicable privacy laws.
How you can withdraw consent
If you wish to withdraw your consent to our collection, use or disclosure of your sensitive
information, please contact us using the contact details set out below. We will deal with all such
requests within a reasonable timeframe.
8 MARKETING
We may at times send you marketing communications which will be done in accordance with the
Spam Act 2003 (Cth) (Spam Act).
If we do, we may use email, SMS, social media, phone or mail to send you direct marketing
communications.
Where consent is needed, we will ask you for your consent before sending you marketing
communications, except where you:
(a) have explicitly opted-in to receiving email marketing from us in the past; or
(b) were given the option to opt-out of email marketing when you initially signed up for one of
our platforms and you did not do so.
You can, at any time, opt out of receiving marketing materials from us by using the opt-out facility
provided (e.g., an unsubscribe link on emails we send you) or by contacting us via the details
provided at the end of this privacy policy. We will implement such a request as soon as possible,
however, cannot guarantee that such a response will be immediate.
9 SECURITY
We take reasonable steps to ensure your personal information is secure and protected from
misuse or unauthorised access. Our information technology systems are password protected, and
we use a range of administrative and technical measures to protect these systems. However, we
cannot guarantee the security of your personal information.
10 LINKS
Our website may contain links to other websites. Those links are provided for convenience and
may not remain current or be maintained. We are not responsible for the privacy practices of those
linked websites and we suggest you review the privacy policies of those websites before using
them.
11 REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
If you wish to request access to the personal information we hold about you, please contact us
using the contact details set out below including your name and contact details. We may need to
verify your identity before providing you with your personal information. In some cases, we may be
unable to provide you with access to all your personal information and where this occurs, we will
explain why. We will deal with all requests for access to personal information within a reasonable
timeframe.

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If you think that any personal information we hold about you is inaccurate, please contact us using
the contact details set out below and we will take reasonable steps to ensure that it is corrected.
12 COMPLAINTS
If you wish to complain about how we handle your personal information held by us, please contact
us using the details set out below including your name and contact details. We will investigate your
complaint promptly and respond to you within a reasonable timeframe.
13 CONTACT US
For further information about our privacy policy or practices, or to access or correct your personal
information, or make a complaint, please contact us using the details set out below:
Email: info@fuelandprepco.com
Our privacy policy was last updated on 5 November 2025

Fuel and Prep Co. operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Fuel and Prep Co. is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +61 400 940 123 or email us at info@fuelandprepco.com